Cleanifiq Terms and Conditions

1. About our Terms

1.1 These Terms explain how you may use this Platform (the "Platform") which is available for download free of charge. They apply to the use of services provided by Cleanifiq Ltd, a company incorporated in Scotland under number SC684576 and having its registered office at 1119 Cathcart Road, Glasgow, G42 9BD ("we", "us" or "our") through the Platform.

1.2 Someone who uses the services available through the Platform (the "Services") is referred to as a "User", "you" or "your" and will be using the Services either as a Customer or as a Cleaner.

1.3 A Customer is a User who has registered with a Customer account on the Platform and/or our website at www.cleanifiq.com

1.4 A Cleaner is a User who has registered with a Cleaner account on the Platform. In order to register as a Cleaner if you are an individual, you must be over the age of 16. It is essential that you give your correct date of birth as a job may require you to be a minimum age. By registering as a Cleaner with the Platform you also warrant and confirm that you have the right to work in the United Kingdom and have the insurance requirements referred to at 4.7 below.

1.5 You should read these Terms carefully before using the Platform.

1.6 By registering with the Platform as a Customer or a Cleaner or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them and you are deemed to accept and be bound by any further messages and information provided by us in relation to the Services.

1.7 If you do not agree with or accept any of these Terms, you should stop using the Platform immediately.

1.8 If you have any questions about the Platform, please contact us by:
1 email contact@cleanifiq.com
2 telephone +44 0141 488 0088.

2. Using the Platform

2.1 You agree that you are solely responsible for:

• 2.1.1 all costs and expenses you may incur in relation to your use of the Platform; and
• 2.1.2 keeping your password and other account details confidential.

2.2 The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

2.3 We seek to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us at contact@cleanifiq.com

2.4 We may prevent or suspend your access to the Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3. Our Role

3.1 The purpose of the Platform is to act as a means of allowing Customers to advertise their cleaning requirements (the "Task" or "Tasks") to Cleaners, to provide a platform to allow Cleaners to view the Tasks and to provide Customers with a means of selecting a Cleaner and engaging with them to carry out the Task.

3.2 Our role is limited to facilitating the Cleaner and the Customer agreeing terms upon which the Cleaner is appointed to carry out the Task. Other than accepting payment of the Charge (as defined below) on behalf of the Cleaner which we shall deal with in accordance with Condition 6, we have no further role or responsibilities and in particular it is drawn to the attention of Users that:

• 3.2.1 while we shall use all reasonable endeavours to keep the Platform available at all times, access is subject to internet availability and we may also require to carry out maintenance or upgrades to the Platform;
• 3.2.2 the content of your Profile (as defined at Condition 4) and the content of any Task is uploaded entirely by the User who has sole responsibility for its content;
• 3.2.3 while we facilitate the process, we are not party to any contract between a Customer and a Cleaner and are not responsible in any way for any action, inaction, performance or non-performance by any Cleaner.
• 3.2.4 while we carry out identity checks and seek information about all Cleaners' insurance, we do not guarantee the accuracy of information held in a Cleaner's profile or in any response to any Task you list. However, if we become aware that information contained within a Profile or Task created on your account is inaccurate or misleading we reserve the right to amend the Profile or Task and may suspend or cancel your registration with us.

4. User Profile and Accounts

4.1 Users are responsible for all information they post or upload to the Platform, for the content of their Profiles and for their own security in connection with our services, both online and offline.

4.2 When registering to use the Platform, Users will be required to complete a questionnaire (the "Questionnaire") giving details of (a) in the case of a Cleaner their experience, location, availability, relevant qualifications, prices and type of Task which would be of interest to them and (b) in the case of a Customer, their business and location. This information will be used to match the Cleaner with a Task.

4.3 All Users will then create a profile, either a Cleaner Profile ("Cleaner Profile") or a Customer Profile ("Customer Profile") (together the "Profiles"). A Cleaner Profile will include information which is made available to Customers, and a Customer Profile will include information which is made available to Cleaners. Certain information will only be made available to us to allow us to provide the Services ("Private Profile"). By uploading such information Users consent to our using it to provide services through the Platform and acknowledge and agree that the contents of their Profiles, but not their Private Profile, will be made available to other Users.

4.4 Users warrant and confirm that all content in their Profiles is accurate and not misleading and we reserve the right to suspend and/or terminate a User's profile if we consider any content to be inaccurate or misleading.

4.5 Users must exercise their own judgement regarding the accuracy of information provided on the Platform. We cannot guarantee that all of the content on the Platform is complete, accurate or up-to-date.

4.6 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.

4.7 If, in our opinion (which need not be reasonable), any User fails to comply with these terms and conditions or makes inappropriate use of the Platform, we may immediately suspend or terminate their account, Profile and/or access to the Platform.

5. Matching Customer and Cleaner

5.1 When a Customer wishes to advertise a Task on the Platform, they will create an entry for the Task setting out its general description, location, and whether it is for a fixed price or hourly rate. We reserve the right to reject any Task if it does not meet the requirements for advertisement, including but not limited to, any aspect which makes the Task, in our opinion, unsuitable to list on the Platform.

5.2 A Match may be created as follows:

• Fixed Price Cleaning: Once a Task for a fixed price is accepted for listing, it will be made available to Cleaners whose Profile meets the Task requirements who will then be able to provide a quote for the Task to the Customer. The Customer may then select a quote to confirm the booking for the Task (a "Match").
• Hourly Cleaning: Once a Task for hourly cleaning is accepted for listing, it will be made available to Cleaners whose Profile meets the Task requirements. Cleaners may then offer their availability for the Task. The Customer may select a Cleaner to confirm the booking for the Task based on the hourly rate.

5.3 The terms which a Customer and Cleaner may then agree as to the basis upon which the Cleaner will perform the Task is between the Customer and the Cleaner and such terms will be binding.

5.4 Our role is only to facilitate a Match. Once a Match occurs, Cleaners and Customers will communicate directly via the messaging system and carry out their own discussions and negotiations. Cleaners must satisfy themselves as to the scope and requirements of any Task. No warranty is given nor is to be implied regarding the Task or the Customer, or any information relating to them. We reserve the right to change any details or arrangements in respect of a Task, made at the request of the Cleaners and/or Customers.

5.5 Customers and Cleaners must use their own judgment about the scope and requirements of any Task detailed on the Platform. Customers are responsible for checking the credentials, expertise, location, qualifications, accuracy, and conditions of any Cleaner with whom they communicate.

5.6 Equipment and Cleaning Solutions for Fixed Price Tasks: For fixed price tasks, Cleaners must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole.

5.7 Equipment and Cleaning Solutions for Hourly Tasks: For hourly tasks, no equipment or cleaning solutions are provided by the Cleaner. These must be supplied by the Customer.

6. Pricing and Payments

6.1 No Registration Fee
We do not charge a fee for registering with the Platform. The total price for any booking will be displayed on the checkout page before you submit payment.

6.2 Deposit or Full Balance
When booking a Task, you have two payment options:

1. Pay a Deposit: 20% of the total job value or the minimum callout fee, whichever is greater (the "Deposit").

2. Pay the Full Balance: The entire cost of the Task upfront.

6.3 Paying the Remaining Balance (If Deposit Only is Paid)

• If you choose to pay only the Deposit, the remaining balance (the total price less the Deposit) must be paid no later than 7:30 am on the scheduled cleaning date.

• Failure to pay the remaining balance by 7:30 am will result in the booking being deemed canceled, the Cleaner will not attend the property, and your Deposit will be retained as a cancellation fee for holding the slot (see Clause 6.5).

6.4 Holding and Releasing Funds

• Any Deposit or full balance paid will be held by us until two days after the Task is completed or you confirm your satisfaction, whichever occurs first.

• Should a dispute arise under Section 8 (Disputes), we may withhold any funds until the dispute is investigated and resolved.

6.5 Cancellations and Refunds
If you cancel your booking (or it is deemed canceled because you did not pay the balance by 7:30 am), the following cancellation policies apply:

1. More than 2 weeks before the booking date

   • No cancellation fee; any Deposit or full payment is refunded in full.

2. Less than 2 weeks before the booking date (including failing to pay the remainder by 7:30 am on the cleaning date)

   • Your Deposit is retained in full as a fee for reserving your slot.

   • If you had paid the full amount upfront, the portion equivalent to the Deposit will be retained for holding the slot, and the remainder (if any) will be refunded.

3. After the Cleaner has started the Task

   • You owe either the Cleaner's minimum callout fee or the cost of the work carried out so far, whichever is greater, at the Cleaner's discretion.

   • This amount will be deducted from your Deposit or full payment, or charged additionally if what you have paid does not cover it.

6.6 Access to Property and Utilities
It is the Customer's responsibility to ensure the Cleaner is given access to the property and to water, electricity, and drainage to carry out the Task. If you fail to provide such access or essential utilities, you may be deemed to have canceled the Task, and the relevant cancellation fee under Clause 6.5 will apply.

7. Invoicing Services

Where we provide Cleaners with the ability to create and/or issue invoices themselves, this does not create and/or make us liable for any matter in relation to the creation and/or issuing of such invoices other than is set out in these terms and any other terms associated with the Cleaners creation and/or issuing of their own invoices should be read in addition to this provision.

8. Disputes

8.1 If you are dissatisfied with the way in which a Task is performed you must advise us within 48 hours or you will be deemed to accept it.

8.2 Where a dispute arises in relation to the performance of a Task, at first instance you will give the Cleaner an opportunity to rectify the Task by again completing the Task or work disputed.

8.3 In relation to your dissatisfaction or dispute, you must provide video or photographic evidence of the whole or part of the Task in issue. Should you not provide such evidence, we reserve the right to close your dispute within 7 days of your notification of such dispute under 8.1 above.

8.4 Cleaners may take photographs or video evidence of a Task if amendment is to be made to the details, prior to the Task being undertaken.

8.5 Photos may be taken "before" and "after" any Task is carried out. If there is a dispute we may refer to such evidence. A Cleaner will not use such photos for any other purpose.

8.6 You agree that our decision on whether it is appropriate to provide a discount or refund (in whole or in part) to you is entirely at our discretion and our decision will be final and binding on both the Customer and the Cleaner.

8.7 In relation to a Cleaner's review and rating, we reserve the right to investigate challenge and if considered appropriate, deny any review given.

9. Non-solicitation and Recruitment Fee

9.1 During their use of the Services and for a period of 12 months thereafter, Cleaners and Customers will not, without our prior written consent, use, seek to use, engage, offer or provide (both directly or indirectly) work and/or services of any kind to each other, other than via the Platform, if they were first introduced through the Platform.

9.2 If a Customer wishes to hire a Cleaner directly, bypassing the Platform, they must notify us and pay a recruitment fee of £2500. This recruitment fee is to compensate Cleanifiq.com for the efforts and responsibilities undertaken in vetting and verifying the Cleaner. This fee covers the risks and costs associated with ensuring the quality and reliability of the Cleaner, including handling refunds and addressing issues related to poor performance.

9.3 To formalize a direct hiring arrangement, Customers must:

• Submit a formal request through the Platform.
• Agree to the recruitment fee of £2500.
• Complete the payment of the recruitment fee through the Platform.

9.4 Upon receipt of the recruitment fee, we will grant permission for the direct hiring of the Cleaner by the Customer. Both parties must comply with this process to ensure legal and contractual obligations are met.

9.5 Any breach of this non-solicitation clause may result in the suspension or termination of the Customer's and/or Cleaner's account and legal action to recover the recruitment fee and any associated costs.

10. Your Privacy and Personal Information

10.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

10.2 Our privacy policy is available here.

11. Ownership and Intellectual Property

11.1 The Platform and all intellectual property rights in it including but not limited to any content which is uploaded by you into a Profile are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or un