1 --- About our Terms ---

1.1 These Terms explain how you may use this Platform (the "Platform") which is available for download free of charge. They apply to the use of services provided by Cleanifiq Ltd, a company incorporated in Scotland under number SC684576 and having its registered office at 1119 Cathcart Road, Glasgow, G42 9BD ("we", "us" or "our") through the Platform.

1.2 Someone who uses the services available through the Platform (the "Services") is referred to as a "User", "you" or "your" and will be using the Services either as a Customer or as a Cleaner.

1.3 A Customer is a User who has registered with a Customer account on the Platform and/or our website at www.cleanifiq.com

1.4 A Cleaner is a User who has registered with a Cleaner account on the Platform. In order to register as a Cleaner if you are an individual, you must be over the age of 16. It is essential that you give your correct date of birth as a job may require you to be a minimum age. By registering as a Cleaner with the Platform you also warrant and confirm that you have the right to work in the United Kingdom and have the insurance requirements referred to at 4.7 below.

1.5 You should read these Terms carefully before using the Platform.

1.6 By registering with the Platform as a Customer or a Cleaner or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them and you are deemed to accept and be bound by any further messages and information provided by us in relation to the Services.

1.7 If you do not agree with or accept any of these Terms, you should stop using the Platform immediately.

1.8 If you have any questions about the Platform, please contact us by: 1 email contact@cleanifiq.com 2 telephone +44 0141 488 0088.

2 --- Using the Platform ---

2.1 You agree that you are solely responsible for:

2.2 The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

2.3 We seek to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us at contact@cleanifiq.com

2.4 We may prevent or suspend your access to the Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3 --- Our Role ---

3.1 The purpose of the Platform is to act as a means of allowing Customers to advertise their cleaning requirements (the "Task" or "Tasks") to Cleaners, to provide a platform to allow Cleaners to view the Tasks and to provide Customers with a means of selecting a Cleaner and engaging with them to carry out the Task.

3.2 Our role is limited to facilitating the Cleaner and the Customer agreeing terms upon which the Cleaner is appointed to carry out the Task. Other than accepting payment of the Charge (as defined below) on behalf of the Cleaner which we shall deal with in accordance with Condition 6, we have no further role or responsibilities and in particular it is drawn to the attention of Users that:

--- 4 User Profile and Accounts ---

4.1 Users are responsible for all information they post or upload to the Platform, for the content of their Profiles and for their own security in connection with our services, both online and offline.

4.2 When registering to use the Platform, Users will be required to complete a questionnaire (the "Questionnaire") giving details of (a) in the case of a Cleaner their experience, location, availability, relevant qualifications, prices and type of Task which would be of interest to them and (b) in the case of a Customer, their business and location. This information will be used to match the Cleaner with a Task.

4.3 All Users will then create a profile, either a Cleaner Profile ("Cleaner Profile") or a Customer Profile ("Customer Profile") (together the "Profiles"). A Cleaner Profile will include information which is made available to Customers, and a Customer Profile will include information which is made available to Cleaners. Certain information will only be made available to us to allow us to provide the Services ("Private Profile"). By uploading such information Users consent to our using it to provide services through the Platform and acknowledge and agree that the contents of their Profiles, but not their Private Profile, will be made available to other Users.

4.4 Users warrant and confirm that all content in their Profiles is accurate and not misleading and we reserve the right to suspend and/or terminate a User's profile if we consider any content to be inaccurate or misleading.

4.5 Users must exercise their own judgement regarding the accuracy of information provided on the Platform. We cannot guarantee that all of the content on the Platform is complete, accurate or up-to-date.

4.6 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.

4.8 We also reserve the right at any time to request any disclosure and other background documents we deem necessary.

4.9 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.

4.10 If, in our opinion (which need not be reasonable), any User fails to comply with these terms and conditions or makes inappropriate use of the Platform, we may immediately suspend or terminate their account, Profile and/or access to the Platform.

 

--- 5 Matching Customer and Cleaner ---

5.1 When a Customer wishes to advertise a Task on the Platform, they will create an entry for the Task setting out its general description, location, and whether it is for a fixed price or hourly rate. We reserve the right to reject any Task if it does not meet the requirements for advertisement, including but not limited to, any aspect which makes the Task, in our opinion, unsuitable to list on the Platform.

5.2 A Match may be created as follows:

5.3 The terms which a Customer and Cleaner may then agree as to the basis upon which the Cleaner will perform the Task is between the Customer and the Cleaner and such terms will be binding.

5.4 Our role is only to facilitate a Match. Once a Match occurs, Cleaners and Customers will communicate directly via Customer Support and carry out their own discussions and negotiations. Cleaners must satisfy themselves as to the scope and requirements of any Task. No warranty is given nor is to be implied regarding the Task or the Customer, or any information relating to them. We reserve the right to change any details or arrangements in respect of a Task, made at the request of the Cleaners and/or Customers.

5.5 Obligations for Task Completion: Once a Cleaner has agreed to undertake a Task, they are required to complete it to the best possible quality.

5.6 Additional Payment Requests for Fixed Price Tasks: If a Cleaner finds that something does not match the Customer's description for a fixed price Task, the Cleaner is obliged to notify the Customer and raise an additional payment request through our system. This request should include a description of what needs to be done and the extra price according to the Cleaner's price list. The Cleaner cannot increase their price list rates for more money; for example, if they charge £5 per room and there are 2 additional rooms, they cannot charge more than £5 per room.

5.7 Customer Response to Additional Payment Requests: Even if the Customer indicates they do not want to pay extra and are satisfied with their original selection, the Cleaner must still raise an additional payment request and allow the Customer to reject it. If the Customer partially accepts the advised items, the Cleaner must raise an additional payment request detailing what has been accepted and what has been denied. For instance, if the Cleaner offered to clean 2 more rooms and the Customer accepted one room but denied the other, the Cleaner should specify this in the additional payment request.

5.8 Completion Despite Rejection or Expiry of Additional Payment Request: If the Customer rejects the additional payment request or if it expires (it expires in 1 hour), the Cleaner has the right to ignore the quality for the additional tasks and only complete what was selected by the Customer. In such instances, there are high chances that Cleanifiq will not accept complaints from Customers for those areas.

5.9 Additional Hours for Hourly Cleaning: For hourly cleaning tasks, the Customer must select the number of hours required. If more hours are needed, the Cleaner can raise an additional payment request for the extra hours, provided they are available to do those hours.

5.10 Equipment and Cleaning Solutions for Fixed Price Tasks: For fixed price tasks, Cleaners must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole.

5.11 Equipment and Cleaning Solutions for Hourly Tasks: For hourly tasks, no equipment or cleaning solutions are provided by the Cleaner. These must be supplied by the Customer

 

--- 6 Pricing and Payments ---

 

6.1 In their description of a Task Customers will require to identify the hourly rate or fixed price which they are willing to pay for it. Cleaners will indicate their willingness to be considered for the Task and will be asked to advise of their charge for the Task.

6.2 The price to be charged by you for a Task is to be agreed entirely between you and the Customer.

6.3 On first registering as a Cleaner with the Platform you will automatically be given a 0-star rating if no previous experience and/or references are provided. Customers will be asked to rate your performance of all Tasks which may result in your rating changing. Your rating will go up or down as it will be the average rating for the last 15 customers rating.

6.4 Customers with a business account for non-domestic Tasks will be invoiced after completion of the Task, to be paid within 30 days. For all other Tasks, the full charge is payable on booking the Cleaner.

6.5 If after booking a Task the Private Customer cancels it, you are entitled to a cancellation fee as described below (it applies to business customers only in the event that you arrived at the property or picked up the keys for the job):

6.6 If a Cleaner cancels more than three confirmed bookings per calendar month or/and does not attend to complete task without notifying us in advance, the Cleaner’s account will be marked as blocked, restricting the Cleaner's access to new Tasks. To activate a blocked account, a Cleaner may be asked to pay a fee equivalent to 5% from the full confirmed booking price refunded to the Customer due to the Cleaners cancellation or non-attendance.

6.7 We charge a fee for you registering with the Platform which is equal to twenty (20%) per cent from the payments you charge the Customers for the Tasks. We shall be entitled to deduct this from payments we receive on your behalf from Customers for the Tasks.

6.8 We shall retain all payments received from Customers for Tasks for which you are booked. These will be retained until 2 days after the later of (a) our receiving payment from the Customer and (b) completion of the Task and will be paid (under deduction of our fees charged under 6.6 above) at that time unless we receive notice from a Customer that they are not happy with your service. In such circumstances we shall retain the payments until the dispute is resolved in accordance with Condition 7. All payments will arrive to the cleaners account within 7-14 days after payment received from the customers.

--- 7 Invoicing Services ---

Where we provide Cleaners with the ability to create and/or issue invoices themselves, this does not create and/or make us liable for any matter in relation to the creation and/or issuing of such invoices other than is set out in these terms and any other terms associated with the Cleaners creation and/or issuing of their own invoices should be read in addition to this provision.

--- 8 Disputes ---

8.1 If a Customer is dissatisfied with the way in which a Task is performed they must advise us within 2 working days for private customers of 7 working days for business customers or they will be deemed to accept it.

8.2 Where a dispute arises in relation to the performance of a Task, at first instance a Customer will give the Cleaner an opportunity to rectify the Task by again completing the Task or work disputed

8.3 A Cleaner may refuse to undertake an agreed and Matched Task upon arrival at the Task location and prior to undertaking the Task however, if a Cleaner starts a Task they are deemed to have accepted the Task and they must finish the Task in order to receive payment. Should any dispute arise it will be dealt with in accordance with this clause 8. Should a cleaner refuse to undertake and agreed and Matched Task upon arrival customers will be able to still review and rate the cleaner.

8.4 In relation to a Customer's dissatisfaction or dispute, they must provide video or photographic evidence of the whole or part of the Task in issue. Should they not provide such evidence, we reserve the right to close the dispute within 7 days of their notification of such dispute under 8.1 above.

8.5 Cleaners must take photographs or video evidence of a Task if amendment is to be made to the details, prior to the Task being undertaken.

8.6 Photos must be taken "before" and "after" any Task is carried out. If there is a dispute we may refer to such evidence. A Cleaner will not use such photos for any other purpose.

8.7 You agree that our decision on whether it is appropriate to provide a discount or refund (in whole or in part) to you is entirely at our discretion and our decision will be final and binding on both the Customer and the Cleaner.

8.8 In relation to a Cleaner and Customer's review and rating, we reserve the right to investigate challenge and if considered appropriate, deny any review given.

8.9 If a Customer reports dissatisfaction with a Task, the Cleaner has 48 hours to rectify the issue to the Customer's satisfaction, in accordance with industry standards. Should the Cleaner refuse or fail to rectify the problem within this timeframe, Cleanifiq will attempt to assign an alternative Cleaner to complete the Task, ensuring minimal additional costs. If a suitable alternative cannot be arranged, Cleanifiq will consult with the Customer to find a satisfactory resolution, which may include a partial or full refund.

--- 9 Non solicitation, non-compete and Client Introduction Fee  ---

9.1 During their use of the Services and for a period of 12 months thereafter, Cleaners and Customers will not, without our prior written consent, use, seek to use, engage, offer, or provide (both directly or indirectly) work and/or services of any kind to each other, other than via the Platform, if they were first introduced through the Platform.

9.2 If a Cleaner decides to work directly with a Customer, bypassing the Platform, they must notify us and pay a client introduction fee. This fee will be a minimum of £2500, but it may be higher depending on the potential lost profit due to the direct connection. For instance, if the Customer is a letting agency that processes £20,000 a year in cleaning jobs, the fee would be calculated based on the 20% commission we would have earned on those jobs (i.e., £4,000).

9.3 To formalize a direct hiring arrangement, Cleaners must:

9.4 Upon receipt of the client introduction fee, we will grant permission for the direct hiring of the Cleaner by the Customer. Both parties must comply with this process to ensure legal and contractual obligations are met.

9.5 Any breach of this non-solicitation clause may result in the suspension or termination of the Customer’s and/or Cleaner’s account and legal action to recover the client introduction fee and any associated costs.

10 Your privacy and personal information

10.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

10.2 Our privacy policy is available here.

--- 11 Ownership, use and intellectual property rights ---

11.1 The Platform and all intellectual property rights in it including but not limited to any content which is uploaded by you into a Profile are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

11.2 Nothing in these Terms grants you any legal rights in the Platform other than as necessary to enable you to access the Platform. You agree not to adjust to try to circumvent or delete any notices contained on the Platform (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Platform.

--- 12 Submitting Information to the Platform ---

12.1 While we try to make sure that the Platform is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any data or any other information that you regard as confidential, personally or commercially sensitive or valuable ("Unwanted Submissions"). While we value your feedback, you agree not to submit any Unwanted Submissions.

12.2 If you do provide any Unwanted Submissions we may use them in any way we see fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, personally commercially sensitive or valuable because we do not monitor the Platform to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

--- 13 Limitation on our Liability ---

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

--- 14 Variation ---

We may change these terms and conditions by posting the revised version on the Platform at least 14 days before they become effective. Please check the Platform from time to time. You will be bound by the revised terms and conditions if you continue to use the Platform or the services following the effective date shown.

--- 15 Governing Law & Jurisdiction ---

15.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with Scottish law and the courts of Scotland shall have non-exclusive jurisdiction to settle any such dispute or claim.

15.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.

--- 16 Cleaner Code of Conduct ---

**As a professional cleaner utilizing our platform, we expect you to adhere to the following code of conduct**:

Professionalism: Maintain a professional demeanor and provide courteous and respectful service to customers at all times. Respond promptly to inquiries and messages.

Service Excellence: Strive for excellence in your cleaning services by utilizing your skills, experience, and professional-grade equipment and solutions to deliver high-quality results.

Honesty and Transparency: Provide accurate information and pricing to customers. Clearly communicate any limitations or additional charges associated with the requested services.

Punctuality and Reliability: Arrive on time for scheduled cleaning appointments and complete the agreed-upon tasks within a reasonable timeframe. Notify the customer in advance of any delays or unforeseen circumstances.

Safety Precautions: Take necessary precautions to ensure a safe working environment. Use appropriate personal protective equipment when handling chemicals or engaging in tasks that may pose potential risks.

Respect for Customer's Property: Treat the customer's property and belongings with care and respect. Avoid causing any damage or loss, and notify the customer immediately if any accidental damage occurs.

Communication: Maintain open and clear communication with customers through our platform's messaging system. Address any questions, concerns, or changes in a timely and professional manner.

Adherence to Guidelines: Follow the guidelines and instructions provided by the customer, as well as the specific requirements outlined in the job description and agreement. Respect any customer preferences and requests regarding cleaning methods or products.

Confidentiality: Respect the privacy and confidentiality of customers and any sensitive information shared during the cleaning process. Refrain from disclosing or using such information for personal gain or unauthorized purposes.

Dispute Resolution: In the event of any issues or disputes, engage in open and constructive communication with the customer. Seek resolution in a professional manner, adhering to our platform's guidelines and policies.

By adhering to this code of conduct, you contribute to maintaining the highest standards of professionalism and customer satisfaction. Thank you for being an essential part of our cleaning marketplace.

**Please note that failure to comply with this code of conduct may result in penalties, account suspension, or removal from our platform.**